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FAQ

DELIVERY

If you are thinking of shopping for gifts with LucyLovesThis for the holidays please find our last recommended dates for customers receiving deliveries in time for Christmas below.

LAST CHRISTMAS POST DATES:

2 December     Asia, Far East (including Japan), New Zealand

10 December   Australia

15 December   Europe, USA, Canada

21 December   UK

These are Royal Mail’s recommendations and are not guaranteed by Royal Mail.

UK

In general delivery takes between 1-3 working days.

We try to keep our postage costs as low as possible for you, so we send everything by unrecorded first class mail.

Orders up to £6 postage is £0.75
Orders up to £33 postage is £1.25
Orders up to £40 postage is £3.95
Orders OVER £40 postage is FREE

 

INTERNATIONAL

We ship from the UK, so for international orders the estimated arrival is 12-15 days from the moment of shipping. Sometimes it may take a little longer; please be aware that possible delays are beyond our control. We also offer a recorded delivery option which should take around a week.

Standard delivery: £4.95
Recorded delivery: £9.95

 

RETURNS
You may cancel your order at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out below).
To cancel your order, you must inform us in writing by emailing lucy@lucylovesthis.co.uk. You must also return the Products to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
For your own protection, we recommend that you send the parcel using any secure and traceable method i.e. Recorded/Special delivery, and retain your proof of postage receipt. Please be sure your package is insured and prepaid.

REFUNDS
If you return a Product to us: (a) because you have cancelled the order within the seven-day cooling-off period (see above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you gave notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us. (b) for any other reason (for instance, because you have notified us that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund.
We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

PRICING
VAT is included in the prices. Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

PAYMENT OPTIONS
Making a purchase could not be easier. Just browse through our online shop and select ‘Add to basket’ on any items that you wish to purchase, selecting the size, colour and quantity and add them into your shopping basket. After you have finished your selection, click on 'your basket' and you will be taken to our secure server were your order will be completed. If you experience any problems please contact us . We aim to get back to you within 24hours if your enquiry is placed between Monday — Thursday.

The information you provide is highly encrypted while being transmitted over the internet. At LucyLovesThis Ltd we have taken particular care in providing a safe online shopping environment for our customers. We use Paypal for online payments, you can also pay through Paypal if you do not have account, look for the heading ‘Don’t have a PayPal account?’ when directed to the PayPal Log In page and select ‘continue checkout’. We offer secure online transactions, so you can shop whenever you want.

PRIVACY
LucyLovesThis does not disclose buyer’s information to third parties.

COPYRIGHT
All content included on this site is property of LucyLovesThis Ltd and protected by international copyright laws.